Agreed. I think how you deliver your unhappy truths is 99% of keeping the other party from going bananas. There are very few things that cannot be reframed in a

Agreed. I think how you deliver your unhappy truths is 99% of keeping the other party from going bananas. There are very few things that cannot be reframed in a more positive light. Being able to sell a "no" is much more important than being able to sell someone on a shiny piece of bullshit.