I promise you I'm closer to the $million a second category than the <1 category, and if the SLA is 5 minutes, it's okay to finish deboning the chicken. That's

I promise you I'm closer to the $million a second category than the <1 category, and if the SLA is 5 minutes, it's okay to finish deboning the chicken. That's what the company decided was acceptable, you aren't required to go above and beyond that. You won't be rewarded for it. There's no need to be a hero. If they actually want a 1- or 2- minute response, then sure in with you, you're functionally chained to your computer. But we're taking about situations where that isn't a requirement. Butt also, systems that cause your employer to lose millions per second don't really exist, at least in the steady-state sense. The highest gross profit companies in the world are on the order of $1 million per minute, across all revenue streams.