Process has value specifically when one should assume a lower level of trust. This is not always a bad thing. A few examples: Larger organizations with signif

Process has value specifically when one should assume a lower level of trust. This is not always a bad thing. A few examples: Larger organizations with significant turnover, such as government bureaucracies. Sub-groups of the organization rely on process to interface with each other. Guild-like organizations that work on individual projects with changes in team composition. Showing up to a new jobsite with people you haven't worked with before means less trust than you'd have on a team that's been together for a while. Process is the glue that keeps things functioning. I'd rather work on a small team in a high-trust environment, but such a thing doesn't often scale well to large projects in every industry.