At business school one of my living group was an exec at a prominent indian Telco. He described how, when the quarterly revenue was short, they would enable pai

At business school one of my living group was an exec at a prominent indian Telco. He described how, when the quarterly revenue was short, they would enable paid features on random customer accounts (at huge scale). This predates smart phones and only a small fraction noticed, complained and got a refund. He mentioned it casually and was a surprised we collectively recommended he quit that company, change that practice, or quit telling people.