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As someone who has an extensive background in costumer service (I worked in and managed restaurants before grad school), I think customer-facing jobs often get

As someone who has an extensive background in costumer service (I worked in and managed restaurants before grad school), I think customer-facing jobs often get the worst of things like this. Yes, I believe there is a baseline of professionalism for those positions, but the public is frankly abusive to service workers and I will never blame them for acting indifferent or less than enthusiastic. To your point of "go work in a warehouse" I mean fair, and that's why restaurants are hemorrhaging staff to the cannabis industry. But it's the customers who need the attitude adjustment. In what world do these people live where it's ok to berate, insult, sometimes assault, and otherwise demean workers? The public are pigs, and by the time you personally receive bad service from a worker they've probably been taking abuse from entitled jerks for the bulk of their shift.

_8j50 4y ago
I am not talking about rude customers, those get what is coming to them. I worked in a customer service position many moons ago myself, I literally quit right after a guy verbally abuser me for hours, I am no stranger to this. But, if you take one customer's mistreatment of you on another customer that is doing their best to do right by you or you have a shitty jaded attitude work elsewhere or fix your attitude. Fake smiles and politeness if you must, that should be your default. And they stereotype people and presume shit all the time which is very unfair. And I am supposed to feel sorry for them because other customers mistreat them? I think not, they treat others in a mean way without cause and they got what was coming to them as well. You know in essence, this is the core principle of justice that even if a million people that fit a pattern are guilty, for the sake of the one innocent you treat them all with fairness and without prejudice. So long as retail/service workers and peope like you continue to justify mistreating people as a default, while in principle I am very much for more pay for them (glad to pay proprtionally more as well as less profits for their employer), unions, better hours and treatment, because of the default hostility against the few that are polite and tip well I will only advocate for worse conditions. Perhaps we could shop more online and ghost kitchens delivering home can adequately replace restaurants.

_8j50 4y ago

I am not talking about rude customers, those get what is coming to them. I worked in a customer service position many moons ago myself, I literally quit right after a guy verbally abuser me for hours, I am no stranger to this. But, if you take one customer's mistreatment of you on another customer that is doing their best to do right by you or you have a shitty jaded attitude work elsewhere or fix your attitude. Fake smiles and politeness if you must, that should be your default. And they stereotype people and presume shit all the time which is very unfair. And I am supposed to feel sorry for them because other customers mistreat them? I think not, they treat others in a mean way without cause and they got what was coming to them as well. You know in essence, this is the core principle of justice that even if a million people that fit a pattern are guilty, for the sake of the one innocent you treat them all with fairness and without prejudice. So long as retail/service workers and peope like you continue to justify mistreating people as a default, while in principle I am very much for more pay for them (glad to pay proprtionally more as well as less profits for their employer), unions, better hours and treatment, because of the default hostility against the few that are polite and tip well I will only advocate for worse conditions. Perhaps we could shop more online and ghost kitchens delivering home can adequately replace restaurants.