> What kind of theory are you using here? You're about to talk about "market for lemons," so presumably you figured it out. > the business solution to this pr

> What kind of theory are you using here? You're about to talk about "market for lemons," so presumably you figured it out. > the business solution to this problem It's not solved, so I can't wait to hear about the solution. > reputation LOL. Reputation is laggy, easy to manipulate, and easy to bypass. > warranties Insurance contracts are even harder to analyze for quality than cars, so you have replaced a small problem with a big problem. > Miele dishwasher. I am glad you are happy, but I am not in a position to assess if there is wisdom in your happiness. In markets where I am in a position to analyze the wisdom in premium options... you have to pay a very high dollar premium for a very small edge in quality. Buying cheap and hoping for the best (70% 1x, 30% 2x) absolutely pummels buying premium in cost efficacy (90% 2x, 10% 4x), even though the cost premium to produce quality is small. In other words, "market for lemons" fits my observations of market price structure while "reputation and warranties are totally great" just doesn't fit the evidence.