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Kindness, regardless of who “these people” might be. Patience and generosity — thank you for asking, what a great question, I wish could have thought of asking
by mmphosis 4y ago
Kindness, regardless of who “these people” might be. Patience and generosity — thank you for asking, what a great question, I wish could have thought of asking those questions. Yesterday, by the time I had looked up in the manual, the technician had figured it out — they then told me they appreciated the support even though I didn’t provide a solution.
If support is sucking your time and energy, you need to stop. Maybe hand support off to someone else.
- nicbou 4y agoI'm a single people doing support for free. Most people are a treat to work with, but some emails are stream-of-consciousness one-liners. Others will ask me to Google simple things for them.
- mmphosis 4y agoI would hand those off to an auto reply bot. Simple repetitive questions get simple repetitive answers.