>How do I deal with these people? You don't. Tell them that you're not going to offer support until they can provide you with / talk to you in a way that respe

>How do I deal with these people? You don't. Tell them that you're not going to offer support until they can provide you with / talk to you in a way that respects your time. Sounds harsh but is reasonable because you're time is valuable, they're hopefully going to learn to acknowledge that, and it gives you more time to help people who can be helped effectively.