I think Twitter is in a tough spot when it comes to deciding how to handle hate speech and harassment. In many ways they are like Amnesty International in that

I think Twitter is in a tough spot when it comes to deciding how to handle hate speech and harassment. In many ways they are like Amnesty International in that no matter which human rights issue they report on, there will be a contingent that says, well everything else you says is true, but the stuff you said about me is completely wrong and you've loss all credibility. It is a hard spot to be in trying to be neutral in a world of actors who only want the other side criticized or censored and never themselves. I am glade I do not have such a role. I wouldn't be able to take the constant flak from all directions for actions or inaction.