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Cool design, but absolutely never buying an Asus product again. Every single product I've bought from them (router, motherboard, monitor, etc) has broken, and t

Cool design, but absolutely never buying an Asus product again. Every single product I've bought from them (router, motherboard, monitor, etc) has broken, and their support system is an absolute nightmare.

franga2000 4y ago
In what situation would you need the manufacturer's support? Asus doesn't sell direct to consumer, so issues while still under warranty are handled by the store you bought it from.
- ImPostingOnHN 4y ago
  the store is not an expert in the electronics inside the device, or the firmware that runs on it, so they're incapable of providing any meaningful support
  - franga2000 4y ago
    I guess my question is what kind of support do you need for a laptop (that any other manufacturer is going to provide)? Software issues are the OS vendor's problem, for hardware issues they'll just tell you to send it to the shop, parts compatibility doesn't exist since nothing is replaceable... I guess driver issues? But then they'll just tell you to either run Windows Update or install it from their downloads page.
    - ImPostingOnHN 4y ago
      sure, it sounds like you understand why the support is bad for most of their devices (which aren't laptops), so here are things Dell support has helped me out with, with one of my laptops they made: - issues with the OS (yep, Microsoft definitely isn't going to pick up the phone and provide support) - processor speed issues - processor virtualization issues - overnighted me a processor replacement for me to replace under warranty - overnighted me a technician to fix my poor processor installation, still under warranty - overnighted me a replacement keyboard to install as far as I know, Asus has neither negotiated nor paid retailers to provide the type of support manufacturers are supposed to provide, so they can't wash their hands of it you seem to be pessimistic about things a support team of engineers can or should or will do, possibly based on experience with Asus support :), but tech support for a computer or a device exceeds "have you tried turning it off and back on" and "ok return it", or it's bad support
WilTimSon 4y ago
> Every single product I've bought from them (router, motherboard, monitor, etc) has broken Has broken in what time frame? Because if it breaks within the first year or so, I'd understand it, but tech breaking/malfunctioning after the standard warranty time expires is pretty common in my experience. I've only ever bought one laptop from Asus but it served me well enough for 4 years, until the battery went haywire and ballooned to thrice its size.
lizardactivist 4y ago
That seems very strange, in particular since you appear to suggest you bought so many of them. I mean, what are the odds? I think you're simply using them wrong or handling them carelessly.
- mmanfrin 4y ago
  You know literally nothing about me except that I've had a bad experience with a brand, so you come to the conclusion that I'm "simply using them wrong"? Unbelievable. A $400 Asus router I bought had a broken 2.4ghz band, was that 'using [it] wrong'? I had a motherboard fry itself, do you think I was in there 'mishandling' the motherboard? An Asus monitor I bought would periodically shut off and not turn on again unless you physically unplugged and plugged it back in, a faulty power circuit that I found many others having issue with. Your comment is rude and gaslighting.
  - webdood90 4y ago
    You are awfully sensitive
  - timnetworks 4y ago
    It truly is rare that someone may have so much bad luck, since QC is automated these days. Perhaps you may want to check your home's circuitry for noise or spikes, or install a power conditioner? I'm not a lawyer doctor or electrician, full stop. Anecdotally, however, I've used ASUS for a couple of decades, and it's been above average in my experience. p.s. $400 is like a lot of money for a router?
    - zamadatix 4y ago
      I'd hazard to guess the router was something like https://www.amazon.com/ASUS-Rapture-Gaming-Router-GT-AXE11000/dp/B08RWBPBBR/ https://www.amazon.com/ASUS-Rapture-Gaming-Router-GT-AXE1100... not your typical 2x2 wifi AP + gigabit router combo. I say this because I once returned such a top end ASUS model 3x (twice to swap, 3rd to refund) as they were all just some form of DoA. I felt like I was going crazy to the point I took the 3rd one to work to unbox it thinking. Based on the number of 1 star DoA reviews at the time vs the reviews now they seem to have figured it out. Overall their support is a bit lacking for the high price point stuff if you turn out to need it, the low end or normal stuff I have no complaints on.

franga2000 4y ago

In what situation would you need the manufacturer's support? Asus doesn't sell direct to consumer, so issues while still under warranty are handled by the store you bought it from.

ImPostingOnHN 4y ago
the store is not an expert in the electronics inside the device, or the firmware that runs on it, so they're incapable of providing any meaningful support
- franga2000 4y ago
  I guess my question is what kind of support do you need for a laptop (that any other manufacturer is going to provide)? Software issues are the OS vendor's problem, for hardware issues they'll just tell you to send it to the shop, parts compatibility doesn't exist since nothing is replaceable... I guess driver issues? But then they'll just tell you to either run Windows Update or install it from their downloads page.
  - ImPostingOnHN 4y ago
    sure, it sounds like you understand why the support is bad for most of their devices (which aren't laptops), so here are things Dell support has helped me out with, with one of my laptops they made: - issues with the OS (yep, Microsoft definitely isn't going to pick up the phone and provide support) - processor speed issues - processor virtualization issues - overnighted me a processor replacement for me to replace under warranty - overnighted me a technician to fix my poor processor installation, still under warranty - overnighted me a replacement keyboard to install as far as I know, Asus has neither negotiated nor paid retailers to provide the type of support manufacturers are supposed to provide, so they can't wash their hands of it you seem to be pessimistic about things a support team of engineers can or should or will do, possibly based on experience with Asus support :), but tech support for a computer or a device exceeds "have you tried turning it off and back on" and "ok return it", or it's bad support

WilTimSon 4y ago

> Every single product I've bought from them (router, motherboard, monitor, etc) has broken Has broken in what time frame? Because if it breaks within the first year or so, I'd understand it, but tech breaking/malfunctioning after the standard warranty time expires is pretty common in my experience. I've only ever bought one laptop from Asus but it served me well enough for 4 years, until the battery went haywire and ballooned to thrice its size.

lizardactivist 4y ago

That seems very strange, in particular since you appear to suggest you bought so many of them. I mean, what are the odds? I think you're simply using them wrong or handling them carelessly.

mmanfrin 4y ago
You know literally nothing about me except that I've had a bad experience with a brand, so you come to the conclusion that I'm "simply using them wrong"? Unbelievable. A $400 Asus router I bought had a broken 2.4ghz band, was that 'using [it] wrong'? I had a motherboard fry itself, do you think I was in there 'mishandling' the motherboard? An Asus monitor I bought would periodically shut off and not turn on again unless you physically unplugged and plugged it back in, a faulty power circuit that I found many others having issue with. Your comment is rude and gaslighting.
- webdood90 4y ago
  You are awfully sensitive
- timnetworks 4y ago
  It truly is rare that someone may have so much bad luck, since QC is automated these days. Perhaps you may want to check your home's circuitry for noise or spikes, or install a power conditioner? I'm not a lawyer doctor or electrician, full stop. Anecdotally, however, I've used ASUS for a couple of decades, and it's been above average in my experience. p.s. $400 is like a lot of money for a router?
  - zamadatix 4y ago
    I'd hazard to guess the router was something like https://www.amazon.com/ASUS-Rapture-Gaming-Router-GT-AXE11000/dp/B08RWBPBBR/ https://www.amazon.com/ASUS-Rapture-Gaming-Router-GT-AXE1100... not your typical 2x2 wifi AP + gigabit router combo. I say this because I once returned such a top end ASUS model 3x (twice to swap, 3rd to refund) as they were all just some form of DoA. I felt like I was going crazy to the point I took the 3rd one to work to unbox it thinking. Based on the number of 1 star DoA reviews at the time vs the reviews now they seem to have figured it out. Overall their support is a bit lacking for the high price point stuff if you turn out to need it, the low end or normal stuff I have no complaints on.