It's a little unfair to pretend that the author said "they've never offered anything of value," rather than stating that their offering is worse than taxi servi

It's a little unfair to pretend that the author said "they've never offered anything of value," rather than stating that their offering is worse than taxi services now. Taxi services have improved in several ways since Uber's debut, including with apps. Still, the author explains later in the piece why he believes the service is worse, and it's because Uber has given up one of its key advantages over taxi services, and riders are now less likely to be able to catch Uber rides to out of the way destinations--just like with taxis, but at a higher price.