you're gonna have a bad day if you're depending on random employees for testing a site used by millions. instead, invest in: - real automated testing (to the

you're gonna have a bad day if you're depending on random employees for testing a site used by millions. instead, invest in: - real automated testing (to the extent technically and economically feasible). One hack is to get customers and partners to fund it, then leverage outsourcing. - feedback from users - make it easy, streamline responses, setup escalation. Understand that you can't nail down everything and quickly triage issues. Scale the team so at least you can do the triage.