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IDK if ASUS has been doing it longer than others. However I find that this is common practice now days for most companies. I exchanged some sony headphones th

IDK if ASUS has been doing it longer than others. However I find that this is common practice now days for most companies. I exchanged some sony headphones the other week and the ones I got back literally had dirt smeared in them, like some construction worker or mechanic had them and returned them. I had some issues with a corsair power supply a couple years ago I had to do 5 returns before they finally sent me one in a box that was not already opened. Apple does this as matter of practice. You go in they will give you an "new" phone that is in some weird box that is not the retail box. Those are returned phones.

simonh 4y ago
The Apple ones are refurbs. They replace the screen and battery.
ChrisMarshallNY 4y ago
> Apple does this as matter of practice. You go in they will give you an "new" phone that is in some weird box that is not the retail box. Those are returned phones. That sounds like a replacement refurb. They won't tell you that it's "new." Apple does that, when they can't fix the problem. I've gotten a couple of those, over the years, and never had a problem. I get AppleCare, by habit. I seldom need it, but when I do, I'm sure glad I did. I remember, once, I had a laptop that developed a fatigued hinge, as well as issues with the USB-C/TB ports. Apple basically replaced the entire unit. Another time, they gave me a refurb replacement that worked great. I used to travel a lot, and my laptops saw a lot of action.
- citizenpaul 4y ago
  They are used and it is intentionally disingenuous to give a customer a used/refurb phone to replace a defective brand new retail price phone. Keep being an apologist though they need people like you to keep those stock prices soaring.
  - ChrisMarshallNY 4y ago
    That was a good point, until this: > Keep being an apologist though they need people like you to keep those stock prices soaring. I gather that you have had a bad experience, buying from Apple?
    - citizenpaul 4y ago
      I'm a prickly unlikable tech person that is bad at making people like me, doesn't mean what I say is wrong though. I commented my experience a couple comments up. The whole show they put on while giving you a refub unit without a discount is insulting.
elxr 4y ago
> I had to do 5 returns before they finally sent me one in a box that was not already opened. Before this year, I've never had a defective electronic device (laptop, phone, monitor, camera, etc.) or encountered any issue that made me return a device. But a few months back, I had a similarly terrible experience with returns. I bought a new lenovo yoga, it came with a defective spacebar. Got a replacement, it came with another defective spacebar! And this was a new laptop, still sealed. Decided to just replace the keyboard & upper case under warranty (which was the recommended procedure), and now the spacebar issue is finally fixed. But now I notice the new upper case had a raised crease above the "Esc" key. This time, I'm not bothering with another return or replacement, at least the crease isn't affecting any functionality. I've never experienced QC this poor before on a brand new, >$1000 electronic device. The whole thing turned me off from lenovo laptops.
- geraldwhen 4y ago
  Doesn’t surprise me at all. Dealing with any company that isn’t apple is a nightmare. I had a razer laptop with display issues. I paid to ship it to California, and 2 months later they shipped me back a laptop with display issues. And the tech was anything but fluent in English. He had a very rudimentary command of the language so I question whether he even understood the problem.
  - citizenpaul 4y ago
    >Dealing with any company that isn’t apple is a nightmare. Really I found the experience quite the opposite. It was incredibly insulting to have them take the defective iphone i just spend $1200 on and try to make a show of giving me a refurbished unit to replace it. They bring one out in some weird non retail box and make a point that you see them unwrap the cellophane. I asked them WTF this is I want a new phone from a retail box on the shelf over there (so to speak) they made a huff about it but finally conceded to give me an actual new retail phone. Apple is scum. People falling for their dumb little customer service pony show are what keep them in such high profit margins. If any other company did that you would be having a fit that they should give you a discount for getting a used unit. I shouldn't have to get aggressive with them to force them to give me what I paid full price for. They are at least as bad as any other company and also actively trying to hide it.

simonh 4y ago

The Apple ones are refurbs. They replace the screen and battery.

ChrisMarshallNY 4y ago

> Apple does this as matter of practice. You go in they will give you an "new" phone that is in some weird box that is not the retail box. Those are returned phones. That sounds like a replacement refurb. They won't tell you that it's "new." Apple does that, when they can't fix the problem. I've gotten a couple of those, over the years, and never had a problem. I get AppleCare, by habit. I seldom need it, but when I do, I'm sure glad I did. I remember, once, I had a laptop that developed a fatigued hinge, as well as issues with the USB-C/TB ports. Apple basically replaced the entire unit. Another time, they gave me a refurb replacement that worked great. I used to travel a lot, and my laptops saw a lot of action.

citizenpaul 4y ago
They are used and it is intentionally disingenuous to give a customer a used/refurb phone to replace a defective brand new retail price phone. Keep being an apologist though they need people like you to keep those stock prices soaring.
- ChrisMarshallNY 4y ago
  That was a good point, until this: > Keep being an apologist though they need people like you to keep those stock prices soaring. I gather that you have had a bad experience, buying from Apple?
  - citizenpaul 4y ago
    I'm a prickly unlikable tech person that is bad at making people like me, doesn't mean what I say is wrong though. I commented my experience a couple comments up. The whole show they put on while giving you a refub unit without a discount is insulting.

elxr 4y ago

> I had to do 5 returns before they finally sent me one in a box that was not already opened. Before this year, I've never had a defective electronic device (laptop, phone, monitor, camera, etc.) or encountered any issue that made me return a device. But a few months back, I had a similarly terrible experience with returns. I bought a new lenovo yoga, it came with a defective spacebar. Got a replacement, it came with another defective spacebar! And this was a new laptop, still sealed. Decided to just replace the keyboard & upper case under warranty (which was the recommended procedure), and now the spacebar issue is finally fixed. But now I notice the new upper case had a raised crease above the "Esc" key. This time, I'm not bothering with another return or replacement, at least the crease isn't affecting any functionality. I've never experienced QC this poor before on a brand new, >$1000 electronic device. The whole thing turned me off from lenovo laptops.

geraldwhen 4y ago
Doesn’t surprise me at all. Dealing with any company that isn’t apple is a nightmare. I had a razer laptop with display issues. I paid to ship it to California, and 2 months later they shipped me back a laptop with display issues. And the tech was anything but fluent in English. He had a very rudimentary command of the language so I question whether he even understood the problem.
- citizenpaul 4y ago
  >Dealing with any company that isn’t apple is a nightmare. Really I found the experience quite the opposite. It was incredibly insulting to have them take the defective iphone i just spend $1200 on and try to make a show of giving me a refurbished unit to replace it. They bring one out in some weird non retail box and make a point that you see them unwrap the cellophane. I asked them WTF this is I want a new phone from a retail box on the shelf over there (so to speak) they made a huff about it but finally conceded to give me an actual new retail phone. Apple is scum. People falling for their dumb little customer service pony show are what keep them in such high profit margins. If any other company did that you would be having a fit that they should give you a discount for getting a used unit. I shouldn't have to get aggressive with them to force them to give me what I paid full price for. They are at least as bad as any other company and also actively trying to hide it.