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Apple's built up an incredible lead right now (in quality and specs), but as the son of a of a macbook from a few years ago, the idea that Apple sells "quality"

Apple's built up an incredible lead right now (in quality and specs), but as the son of a of a macbook from a few years ago, the idea that Apple sells "quality" is mistaken, with the most obvious example being the butterfly keyboard, which would make your device unusable if you happened to say the wrong combination of words at the wrong time. But generally Apple has a history of laptops that have design defects, which Apple does not acknowledge either for years after they stop selling the laptop, and/or are forced to by a lawsuit (which will usually complete years after they stop selling the laptop), at which point most people won't even be aware that Apple has instituted a replacement program and/or discarded their brick for parts on eBay.

joshspankit 4y ago
Actual defects aside, a lot of people buy Apple for the quality. Whether those people are right or not, Apple is extremely good at positioning itself as the quality option.
iasay 4y ago
Please note that my point is that they sell better quality laptops than the competitors, not the best quality they could be. Although I have precisely zero complaints with my 14" MBP.
- deleted 4y ago
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achow 4y ago
100%. I take this opportunity to make people NOT forget 'Staingate' [1]. My colleague had horrible time getting his daughter's Macbook fixed by Apple, as officially they did not acknowledge that the problem exists for months (maybe close to year+). [1] https://www.makeuseof.com/macbook-staingate-fixes/ https://www.makeuseof.com/macbook-staingate-fixes/
- jlokier 4y ago
  Ouch. Looking at that link, today I discover my late 2013 MBP had that fault and is in the list of machines that was eligible for repair, but of course the time limit has passed. I have a late 2013 MBP whose screen developed visible loss of coating in 2014, and cleaning the screen even made an annoying always-on bright pixel due to a tiny chip in the surface. I was sad at that at the time and looked into getting a new display, even paying for it, but there was no way to do it. You couldn't even go to an Apple store and pay for this repair. That said, this 2013 MBP has been a lovely and excellent machine in almost every respect, and it's still my daily driver (as a software dev), which is great value and longevity for a laptop. I was skeptical of Apple before I got one, but now it's almost a no-brainer to get another when the time is right.

joshspankit 4y ago

Actual defects aside, a lot of people buy Apple for the quality. Whether those people are right or not, Apple is extremely good at positioning itself as the quality option.

iasay 4y ago

Please note that my point is that they sell better quality laptops than the competitors, not the best quality they could be. Although I have precisely zero complaints with my 14" MBP.

deleted 4y ago
[deleted]

achow 4y ago

100%. I take this opportunity to make people NOT forget 'Staingate' [1]. My colleague had horrible time getting his daughter's Macbook fixed by Apple, as officially they did not acknowledge that the problem exists for months (maybe close to year+). [1] https://www.makeuseof.com/macbook-staingate-fixes/ https://www.makeuseof.com/macbook-staingate-fixes/

jlokier 4y ago
Ouch. Looking at that link, today I discover my late 2013 MBP had that fault and is in the list of machines that was eligible for repair, but of course the time limit has passed. I have a late 2013 MBP whose screen developed visible loss of coating in 2014, and cleaning the screen even made an annoying always-on bright pixel due to a tiny chip in the surface. I was sad at that at the time and looked into getting a new display, even paying for it, but there was no way to do it. You couldn't even go to an Apple store and pay for this repair. That said, this 2013 MBP has been a lovely and excellent machine in almost every respect, and it's still my daily driver (as a software dev), which is great value and longevity for a laptop. I was skeptical of Apple before I got one, but now it's almost a no-brainer to get another when the time is right.