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>>Plus, I don't know why a company as big as google thinks it's ok to only provide mediocre support to only business customers. In Levy's 'In The Plex' it boil
by cleverjake 15y ago
>>Plus, I don't know why a company as big as google thinks it's ok to only provide mediocre support to only business customers.
In Levy's 'In The Plex' it boiled down to Page not really thinking the cost of support came close to the benefit.
- elithrar 15y ago> In Levy's 'In The Plex' it boiled down to Page not really thinking the cost of support came close to the benefit. And let's not forget, the cost of support, even email-based, is huge. At Google's scale, with the number of customers they have, it would be significant. Plus, this way, they can drive customers towards using Search to solve their problems (hopefully).