And yet millions of people find themselves completely lost when they loose access to their personal account, usually because their mobile phone broke down or wa

And yet millions of people find themselves completely lost when they loose access to their personal account, usually because their mobile phone broke down or was lost/stolen. I am a witness of *MANY* such situations every year in my under-populated countryside neighborhood and i wouldn't be surprised if over the past 5 years 30-50% (made-up numbers) of the local population had faced major administrative hurdles due to being unable to have an actual human on the phone or at the booth to answer a simple password reset request. See also this HN thread from this week which details the problem: https://news.ycombinator.com/item?id=32304320 https://news.ycombinator.com/item?id=32304320