> I sometimes wonder how so many intelligent people in one company can't figure out their chat app strategy. Lack of social empathy in understanding their user

> I sometimes wonder how so many intelligent people in one company can't figure out their chat app strategy. Lack of social empathy in understanding their user base. Over-emphasis in engineering and treating it as if it was a religion causing omission of human-factor inherent in the Internet product and user ecosystems. Resulting in them not giving a zit about their users. https://steve-yegge.medium.com/dear-google-cloud-your-deprecation-policy-is-killing-you-ee7525dc05dc https://steve-yegge.medium.com/dear-google-cloud-your-deprec...