5 ms·

I’m so over customer experience surveys

21 points by deeptake 4y ago

nulbyte 4y ago
It is funny for me to see this now. I hadn't thought about how much I agree with the author, and here I am days away from starting a new position on this very space at my current company.
- 3-cheese-sundae 4y ago
  Sounds like a great opportunity to do it better!
nmcveity 4y ago
From this very page, a survey popped up for me. "How likely is it that you would recommend TechCrunch to a friend or colleague". Can't tell if satire or not.
- effingwewt 4y ago
  It's not, in fact when I saw the source of the article I lol'd. I literally refuse to visit techcrunch over their truly user-hostile and ad-filled garbage pile they call a website. You can't even read their articles because they put so many ad breaks.
- john_the_writer 4y ago
  I gave it a zero, and linked it to the article :). Found it super funny.
graderjs 4y ago
Yeah they are so shit eh? Like they have no relationship to how I think or feel in reality and I don't think treating humans like rodents in a maze or pushing cocaine or sugar levers you know we got to pick some number on a scale like when some random like the question and the way the questions are worded oh my God I think that space is ripe for psychological innovation isn't there a better way to test people's I don't know opinions. F**
koreth1 4y ago
"Second reminder: Did you forget to fill in our survey about your recent experience?" I didn't forget it, I ignored it. Take the hint and sod off.
DoctorOW 4y ago
The problem I've found is that they're never really looking to solve big problems that lead to the issues like the ones detailed at the end of the article. I find that when I talked to people who work in customer service at the actual customer facing level, surveys were more used to justify performance bonuses. As someone who feels that customer service people are already underpaid it feels weird not to just blindly hit five stars or whatever equivalent. Often times the reason I'm having issues is because of a corporate policy or a flawed piece of software that they use which they're not soliciting feedback on.
- snoopy_telex 4y ago
  Sometimes it's used to fire people that don't get a high enough rating. Either way, it's best to just be overly positive, as it can really impact people if your not, which really negates the entire point of the surveys.
mikequinlan 4y ago
I've stopped responding to these survey requests. They don't seem to benefit me and only take up my time.

21 points by deeptake 4y ago

It is funny for me to see this now. I hadn't thought about how much I agree with the author, and here I am days away from starting a new position on this very space at my current company.

3-cheese-sundae 4y ago
Sounds like a great opportunity to do it better!

nmcveity 4y ago

From this very page, a survey popped up for me. "How likely is it that you would recommend TechCrunch to a friend or colleague". Can't tell if satire or not.

effingwewt 4y ago
It's not, in fact when I saw the source of the article I lol'd. I literally refuse to visit techcrunch over their truly user-hostile and ad-filled garbage pile they call a website. You can't even read their articles because they put so many ad breaks.
john_the_writer 4y ago
I gave it a zero, and linked it to the article :). Found it super funny.

graderjs 4y ago

Yeah they are so shit eh? Like they have no relationship to how I think or feel in reality and I don't think treating humans like rodents in a maze or pushing cocaine or sugar levers you know we got to pick some number on a scale like when some random like the question and the way the questions are worded oh my God I think that space is ripe for psychological innovation isn't there a better way to test people's I don't know opinions. F**

koreth1 4y ago

"Second reminder: Did you forget to fill in our survey about your recent experience?" I didn't forget it, I ignored it. Take the hint and sod off.

DoctorOW 4y ago

The problem I've found is that they're never really looking to solve big problems that lead to the issues like the ones detailed at the end of the article. I find that when I talked to people who work in customer service at the actual customer facing level, surveys were more used to justify performance bonuses. As someone who feels that customer service people are already underpaid it feels weird not to just blindly hit five stars or whatever equivalent. Often times the reason I'm having issues is because of a corporate policy or a flawed piece of software that they use which they're not soliciting feedback on.

snoopy_telex 4y ago
Sometimes it's used to fire people that don't get a high enough rating. Either way, it's best to just be overly positive, as it can really impact people if your not, which really negates the entire point of the surveys.

mikequinlan 4y ago

I've stopped responding to these survey requests. They don't seem to benefit me and only take up my time.