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At this point I want to just create a copy/paste that I plop down everytime this happens (and yes, silly decisions like this happen at google often enough that
by joshstrange 4y ago
At this point I want to just create a copy/paste that I plop down everytime this happens (and yes, silly decisions like this happen at google often enough that I know I've typed it multiple times). Here we go:
It will never cease to amaze me how much Google has bungled chat of any variety (text, audio, video). They seem completely incompetent from the outside looking in. Now I know a lot of it is due to the "People get promoted for launching a product not supporting one" and the fact that Google likes to throw things at the wall and see what sticks but this is getting absurd. Between the myriad of chat clients and mediums that Google has targeted to things like Wallet vs Pay (or the other iterations of this) I don't understand how the execs haven't just said "enough is enough" and removed the perverse incentives that have lead to this clusterfuck.
I know this is not a Google-only problem and we can talk about other companies who reward similar behavior leading to less than desirable outcomes for the people using these products but Google seems to be the king dunce of this game where everyone loses except the people promoted for launching a PoC then riding off into the sunset.
Do the Google execs just not see this? Are they oblivious to the issue? Are they trying (and failing miserably) to rectify it?
I don't have answers to these questions but I sure hope someone at Google does because aside from a few "safe" products (Drive, Docs, Gmail) I don't feel comfortable using anything they put out with their track record (both of killing products, hello Reader, or leaving them in <1.0 state indefinitely).
I feel bad for Android users, Apple has it's many faults but they coalesced on iMessage/Facetime very early on and haven't deviated from that path. Sometimes they are slow or unwilling to make changes but everyone knows they can trust those 2 services and that they are here for the long haul. It seems every other week we hear about green vs blue bubbles or how iMessage causes lock in. While lock in isn't great I guess I prefer that over the unstable ground that every Google-based chat program is built on.
- jfim 4y agoIt's not isolated to Google, for example there's the whole Microsoft Skype, Lync, Communicator, Skype for Business, Messenger, Yammer, and Teams stuff that went on for years. Google is just more visible on the customer side, with people going through Google talk, Buzz, Hangouts, Allo, Duo, Messages, Wave, Google+ Huddle, back to Hangouts, Hangouts in Gmail, and I'm not sure where they're at now.
- lokedhs 4y agoIsn't there something called Gmail Chat as well?
- izacus 4y agoI think we need to look at this the other way - Apple (and some other successful companies) are special for NOT falling into this trap of exec infighting, rebranding and personal glory seeking. Most other companies fall into this trap but, turns out, they're not successful because of it and Apple continues to dominate markets.