Or even AT&T. Compensation in their retention department at the moment starts with a bonus amount, and subtracts from it for any number of normal things that ha

Or even AT&T. Compensation in their retention department at the moment starts with a bonus amount, and subtracts from it for any number of normal things that happen during the course of their business day, such as a customer who talks to them cancelling. Imagine how hard it is to get an agent to press that button if it costs them $100 off their own paycheck to do it.