I bought a pair of studio monitors from Amazon. I received one. Returned it. It took months to get a refund. Amazon claimed I needed to return the other monitor

I bought a pair of studio monitors from Amazon. I received one. Returned it. It took months to get a refund. Amazon claimed I needed to return the other monitor :/ I finally convinced them by pointing out that the weight of what they shipped me could in no way be two monitors. You would think their system would have such basic logic to catch this at shipping, it knows the product weight and it knows the weight of my package. I had a gap of five years between using Amazon or any tech. The difference between Amazon's prior usability and stepping into it five years later was jarring. Like I seriously thought I was just no longer capable of using websites. Turns out, nope, Amazon's shopping site is now a zombie be exploited for some other purpose that is different from why I use it.