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Hmm, I don't think the problem is cuteness or lack thereof, it's the lack of either a suggested fix ("sign back in" or "try restarting" etc.) or even some kind
by blacksmith_tb 4y ago
Hmm, I don't think the problem is cuteness or lack thereof, it's the lack of either a suggested fix ("sign back in" or "try restarting" etc.) or even some kind of cryptic id you could report to Customer Service - "why am I getting a #4747 error trying to complete my transaction!?"
- munk-a 4y agoThe cryptic IDs can be rather nice - if I throw "ERROR YCOMB-143" at least it's pretty likely you can google an answer... but if you're able to deliver such a distinct error state to the user can't you save a step and include a message about how to resolve the error state (i.e. "ERROR YCOMB-143 Your account is too young to down vote comments")
- int_19h 4y agoCryptic IDs are indispensable for support, because you can't expect the support staff (or the dev who's ultimately going to be handling the bug) to know all the languages the app was localized into. Without IDs, it can be real fun trying to figure out what's wrong from, say, a screenshot of the Chinese version of the app.