There's a lot of very useful and insightful information in this thread. I'm just here to argue against the "hire someone to do it" suggestions. How your custom

There's a lot of very useful and insightful information in this thread. I'm just here to argue against the "hire someone to do it" suggestions. How your customers feel, especially as a small business, is too important to just hand over to someone else unless you trust them to give you the feedback, both good and bad.