This is great advice for a number of reasons. Your company seems more stable/real if the founder isn't responding to support tickets and instead "Amanda" or "Ja

This is great advice for a number of reasons. Your company seems more stable/real if the founder isn't responding to support tickets and instead "Amanda" or "James" is and this allows you to always "escalate" to the founder/owner if you need to back out of a situation, you can throw your sock puppet account under the bus.