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There's a reason these CS responses get used. Most managers or executive teams will scold or eventually fire you for pointing a customer anywhere else or admitt
by yamazakiwi 4y ago
There's a reason these CS responses get used. Most managers or executive teams will scold or eventually fire you for pointing a customer anywhere else or admitting that your software doesn't do something.
- saaaaaam 4y agoAs a customer I’m much more likely to cancel a service if I get Vague! Happy! Pointless! customer service interactions rather than honest responses. But yes - I imagine too many MBAs is the problem most of the time…