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Users are much more sympathetic to outages when they're widespread. But, if there's a contractual SLA then their sympathy doesn't matter. You have to meet your
by taylodl 4y ago
Users are much more sympathetic to outages when they're widespread. But, if there's a contractual SLA then their sympathy doesn't matter. You have to meet your SLA. That usually isn't a big problem as SLAs tend to account for some amount of downtime, but it's important to keep the SLA in mind.
- hans1729 4y agoThis just holds when you are b2b. If you’re serving end users, they don’t care about the contract, they care about their UX.