> everything feels like a personal attack, and I can’t help but get defensive. I was once asked to spend some time making sales calls. Not only did I not get a

> everything feels like a personal attack, and I can’t help but get defensive. I was once asked to spend some time making sales calls. Not only did I not get any sales, I realized that I was irritating some of the people I was calling. Up until that time, I thought I was a great "people person" (aside from being technically very good). It was very humbling. I don't think I could ever learn to be good at sales: I just (I now know) have no talent for it at all. Is your customer support by phone, or by email/webform? If it is by phone, then I would suggest switching to email. Also, never respond the emails on first reading. Always read them, walk away, and respond later.