And if you don't know what de-escalation language is, there are great resources and training available, and you can use de-escalation techniques in almost every

And if you don't know what de-escalation language is, there are great resources and training available, and you can use de-escalation techniques in almost every aspect of your life (even when you're alone). Online lists and such are great reminders,[1] but I suggest an in-person class where you can actually do and say things with someone who can provide informed feedback. Look for de-escalation training around you, probably in less expected spaces - I got mine as part of a soccer supporters group, because we'd have to de-escalate drunk fans from crossing lines in the stands. [1] https://www.crisisprevention.com/Blog/CPI-s-Top-10-De-Escalation-Tips-Revisited https://www.crisisprevention.com/Blog/CPI-s-Top-10-De-Escala...