I go full robot. Only the facts matter; the customer's feelings are irrelevant. I'm not getting paid to empathize, but to solve problems. If the customer wants

I go full robot. Only the facts matter; the customer's feelings are irrelevant. I'm not getting paid to empathize, but to solve problems. If the customer wants somebody to help them with their feelings, they need a therapist, not a developer working the shit detail we call end-user support.