I work customer support for my company. Support in my experience is a lot about how you make people feel. Often customers that have had a problem that we fix a

I work customer support for my company. Support in my experience is a lot about how you make people feel. Often customers that have had a problem that we fix are the ones that advocate for us the most. They see we are responsive, personable and out in effort to fix their problems. I am NOT a founder. However, support is a lifeline for startups because it is front line customer feedback. You can offer a meeting with the “founder” and get product feedback and show extra effort. I am not overly emotional about support but sometimes it is demoralizing. You will get both praise and also frustration. As a founder you at least have the ability to make changes upstream to fix downstream problems and slow the ticket pipeline. THIS IS A LUXURY. These “personal attacks” have to be considered market feedback. Solving those problems will be the reward and you will get less frustration.