3 ms·

Just pretend you’re an agent of the company you work for rather than yourself, whenever you’re at work. Think of yourself always as partially an actor, and the

Just pretend you’re an agent of the company you work for rather than yourself, whenever you’re at work. Think of yourself always as partially an actor, and the script is whatever a good CEO would want you to do (also applies to things beyond human interaction), this helps me not take things personally but also generally do a better job and act more professionally. If you remember part of the job is play acting this role, it can actually become fun as you learn more scripts and lines, and you’ll end up making a game of it.

janandonly 4y ago
I really love this advice. I wish I had thought of this when I was working at a helpdesk.
prawn 4y ago
Not sure if everyone would think this is ideal, but you could potentially answer support enquiries with an alias that helps you get into a character mode.
- joshuahutt 4y ago
  Reminded me of Ed Chambers. https://www.youtube.com/watch?v=y-CA2EW4Z_U https://www.youtube.com/watch?v=y-CA2EW4Z_U
aaaaaaaaata 4y ago
This. "Good Morning, XXXXSoft, this is XXXX how can I help? :)" sets a way different tone for the enjoyment of your day than "Hello, xxxxsoft."
joshstrange 4y ago
This is great advice for a number of reasons. Your company seems more stable/real if the founder isn't responding to support tickets and instead "Amanda" or "James" is and this allows you to always "escalate" to the founder/owner if you need to back out of a situation, you can throw your sock puppet account under the bus.
jmole 4y ago
Great advice. I sometimes use a similar technique to clean/organize my house, and prevent myself from going down the rabbit hole of "what do I do with this stuff?", "I need to list that on eBay", "Oh this is that card I got from so and so I need to write them back", "why do I own all these books??". I pretend I'm a housecleaner and this isn't really my stuff, and just focus on getting the job done. Then I can save the existential questions for later, after my house is clean.

janandonly 4y ago

I really love this advice. I wish I had thought of this when I was working at a helpdesk.

prawn 4y ago

Not sure if everyone would think this is ideal, but you could potentially answer support enquiries with an alias that helps you get into a character mode.

joshuahutt 4y ago
Reminded me of Ed Chambers. https://www.youtube.com/watch?v=y-CA2EW4Z_U https://www.youtube.com/watch?v=y-CA2EW4Z_U

aaaaaaaaata 4y ago

This. "Good Morning, XXXXSoft, this is XXXX how can I help? :)" sets a way different tone for the enjoyment of your day than "Hello, xxxxsoft."

joshstrange 4y ago

This is great advice for a number of reasons. Your company seems more stable/real if the founder isn't responding to support tickets and instead "Amanda" or "James" is and this allows you to always "escalate" to the founder/owner if you need to back out of a situation, you can throw your sock puppet account under the bus.

jmole 4y ago

Great advice. I sometimes use a similar technique to clean/organize my house, and prevent myself from going down the rabbit hole of "what do I do with this stuff?", "I need to list that on eBay", "Oh this is that card I got from so and so I need to write them back", "why do I own all these books??". I pretend I'm a housecleaner and this isn't really my stuff, and just focus on getting the job done. Then I can save the existential questions for later, after my house is clean.