4 ms·
have now encountered two C-level execs who came from big names, were airdropped into our startup, and then proceeded to completely mangle the parts of the compa
by swyx 4y ago
have now encountered two C-level execs who came from big names, were airdropped into our startup, and then proceeded to completely mangle the parts of the company they ran. always takes at least a year for people to realize (i didn't realize it myself for the first one until AFTER he was fired seemingly out of the blue, and then you start to pattern match the subsequent ones. my personal reflection is this is a horrendous waste but is part of the benefit of being an early employee at a startup, that you get to see other pple's costly mistakes while having a lower stake in the cost. I didn't know to trust my instincts then, because org chart = truth when you are new to the game).
Shreyas Doshi calls this the Incompetent Leader (https://twitter.com/shreyas/status/1339997380335128576 https://twitter.com/shreyas/status/1339997380335128576), which i will quote below for the twitter allergic (it is a better framing than I can ever come up with):
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First-time founders, CEOs, and even employees should understand the playbook of the Incompetent Leader (IL).
The IL is savvy & charismatic, and excels at 4 things:
1) Feign competence
2) Create confusion
3) Buy time
4) Fail up
The IL playbook & what to do about it
The IL’s most favorite move is simple: Buy Time
The IL’s 2nd most favorite move is: Buy More Time.
After doing this a few times, the IL’s masterstroke is: Fail Up.
The IL will repeat this a few times over a 20-30 year career to reach “spectacular success”
Here’s how it works:
Once upon a time:
IL joins a new company, with much fanfare from the CEO, who really wants this to work out.
Remember, the IL is incapable of making a significant, singular impact.
IL doesn’t want anyone to know this.
So what does IL do?
IL sets the playbook in motion.
Step 1 -
IL:
“I don’t have the right people. Cannot execute without the right team.”
CEO:
“I guess that’s reasonable. Do what you have to.”
Result:
IL has just bought 6-9 months to go hire org leaders, managers, while hiding incompetence behind charisma & confidence.
[after 6-9 months]
Step 2 -
IL:
“Have a better team now. Look how well I’ve hired! But my org doesn’t have the right structure. Not aligned with new strategy, worried execution will suffer.”
CEO:
“Hmmm… fine, go ahead.”
Result:
IL has just bought 3 months to plan re-org, 3 more to let it settle
[after 6-9 months]
Step 3 -
IL:
“Okay, that reorg helped & my people are firing on all cylinders. But I don’t have enough cross-functional alignment. We need a company re-org/Need to bring those functions into my org/Need new cross-func leaders”
CEO (pot committed):
“Fine, let’s do X, Y, Z here”
[after 6 more months]
Step 4 -
IL:
“Some of my key people left because of frustration with all of this. I need to replenish the gaps. Btw, look at these amazing results last quarter!”
CEO to IL:
“OK let me think about it”
CEO (thinking):
Those results are due to market tailwinds & not THAT amazing
[Privately, CEO makes a call to an executive search firm to begin finding a replacement for IL]
[At the next CEO/IL 1:1]
CEO:
“It’s time to part ways”
IL (after expressing some incredulity & outrage):
“I understand. I want to do what's best for the company. Let’s work on a comms plan for my departure”
[IL or CEO send an announcement to the company reflecting, thanking, looking onward/upward, etc]
Step 5 -
(most vital move for IL)
IL (in interview with hot company Foobar):
“Here’s everything I built at previous company. Company grew 70% in my 2 yrs there despite all the challenges I faced”
CEO of Foobar:
“When can you start?”
[and THAT is how our IL fails up]
THE END
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he continues with a "what you should do about it", which if you are still reading here at this point go give him a "superfollow" ($10/month for his product/executive thoughts, very worth it) https://twitter.com/shreyas/status/1339997399909994496 https://twitter.com/shreyas/status/1339997399909994496
- deleted 4y ago[deleted]
- mgh2 4y agoSomeone who has never been an IC or has no technical background makes me doubt their competence.
- deleted 4y ago[deleted]
- mikeryan 4y agoFor your CFO, CMO, COO, CHRO? Most early CXO hires are for the things that CEO's don't want to do but now have to be done. They want to hire someone who can take stuff completely off their plate and get it done. Identifying a poor CTO or CPO is pretty straightforward for technical founders. It's harder to identify whether your new CMO is shitty when they are crafting a marketing strategy from scratch.
- vsareto 4y agoSomeone else might think they're really good. That someone else might themselves be incompetent, but might also have people who think they're good. This gets less likely as the relationship graph grows, but I don't think people are good at judging competence without widely recognized and respected metrics. This is why getting friends and connections is a powerful strategy, because many fields are not interested in establishing fair gatekeeping. And for some very difficult roles, it's way easier to make friends than to be competent. This is made all the more difficult when competence is a quickly moving target. The positive referral is a rarely moving target though.
- lmarcos 4y agoWe had one of those at my previous company! I didn't realize until now.
- swyx 4y agoi'm sorry for the damage caused but also pls do tell anonymized version of the pattern/behavior, i am very intent on never hiring one of these people