That's right! What better form of 2-factor authorization than giving someone a human to talk to and show some form of ID (if needed) for someone to reset access

That's right! What better form of 2-factor authorization than giving someone a human to talk to and show some form of ID (if needed) for someone to reset access to a system? Of course there needs to be trust for the public library employee, but that one person could have more rigorous forms of 2FA than the average public library user. Google isn't the company to offer this sort of thing, so I am hopeful there could be some alternative. However, encouraging random library users to sign up for a non-Gmail (non-Hotmail / non-Outlook / non-Yahoo) email system is the primary challenge.