I'm old enough to remember when most things I bought were bought in a physical store. I'd choose based on price, appearance and (for things like electronics) a

I'm old enough to remember when most things I bought were bought in a physical store. I'd choose based on price, appearance and (for things like electronics) a textual description. Today, I'll choose after reading several 2/3/4 star reviews for each of several alternatives. This has resulted in a far lower rate of surprises and disappointments.