Great letter. Sorry about the unwanted publicity :/ Lots of people seem to want Google to be forced to provide customer service. It's an interesting idea, but

Great letter. Sorry about the unwanted publicity :/ Lots of people seem to want Google to be forced to provide customer service. It's an interesting idea, but I'd imagine it would be the end of free Gmail which may just force the very same people who can't afford permanent phones to switch to an even sketchier, unregulated free email service. Either that or the government would have to somehow provide free email, and I think there's actually a strong argument to be made there if an email address is required for welfare / parole / other government processes.