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This. The need for unbounded growth is not a valid justification for not acknowledging humans. Now, I'm not sure what would be the solution. Regulation requir
by kroltan 4y ago
This.
The need for unbounded growth is not a valid justification for not acknowledging humans.
Now, I'm not sure what would be the solution. Regulation requiring some level of support? "Right to talk to a capable human" or somesuch? Sounds a bit arbitrary. In the meanwhile, I'm trying to un-Google myself and use more respectul alternatives, as well as raising awareness in my immediate circle.
If you're not able to do business at Google Scale without providing human support (and similarly, not treating support personnel like absolute garbage, as we see with call center operators for ISPs and whatnot), then maybe you just can't operate at that scale?
This goes even further: things like free-to-play games that use psychological manipulation to culture addictive personalities and whatnot seem ethically wrong to me. If your business model depends on absolutely fleecing vulnerable people, then maybe it shouldn't be viable?
I guess the base premise is I don't think companies should "have the right to make all the money in the world".
To be clear, I'm not advocating for the solution above, but I sure believe the problem described _is_ in fact legitimate within my morals.