I agree - this is a really bad situation for people, and I'm glad that she's publicizing the issue, but it might be that a free email service from a corporation

I agree - this is a really bad situation for people, and I'm glad that she's publicizing the issue, but it might be that a free email service from a corporation isn't ever going to serve as a robust enough way to provide essential government services to people. In a perfect (ly funded) world, people might be better served by email accounts from the post office, or even the library.