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Do any of them offer phone support?

• thayne 4y ago
  You're missing the point. When a poor tech illiterate person signs up for an email account, they probably don't consider if they will someday need phone support to recover an account. They will choose a free account over an account that costs $5/month that they don't have. And that assumes that they even know about the paid email services. For a lot of tech illiterate people email and gmail are synonymous.
  • b112 4y ago
    And the "don't have" you state, is key here. There is no way the poor people the librarian is talking about, can afford that 5 bucks.