It certainly beats having to send an email to a faceless "support" address that ends up sending me the same 4 boilerplate questions when I try to figure out why

It certainly beats having to send an email to a faceless "support" address that ends up sending me the same 4 boilerplate questions when I try to figure out why my business locations' rule-compliant map listings were suspended from My Business even when I spend $15k per month on Google ads, sure. It hurts my business (there hasn't been a resolution since when the issue arose four years ago), but it's not nearly the hurt that the folks the librarian is helping are feeling. Maybe, just maybe, if people are sobbing, maybe there's a good reason why! And maybe, just maybe, if you don't want to receive such support, you can advocate for a system in which you could opt out of all such processes entirely, instead of arguing that any form of account remediation shouldn't exist.