This is well meaning and shows an unfortunate side of 2f-auth, but she seems to think that google is in the business of helping people. They are in the business

This is well meaning and shows an unfortunate side of 2f-auth, but she seems to think that google is in the business of helping people. They are in the business of selling ads. True their search engine has greatly helped a lot of people, as has gmail. But they are in the business of selling ads, and they are not selling enough ads to people who both a) cannot continuously afford a phone number b) are unable to afford an internet connection at home to be worth dealing with the complaints, manual verification and prevent fraud. Google is in the business of making money. You make very little money from poor people, and you lose money if they cost even more to service. This does not mean that it doesn't suck for the homeless lady, but this is reality.