PT being regularly late is definitely a reason people avoid it, hence my suggesting we focus on service reliability and comfort. I'm not proposing we make PT sl

PT being regularly late is definitely a reason people avoid it, hence my suggesting we focus on service reliability and comfort. I'm not proposing we make PT slower than it already is - just that the focus needn't be on mean travel time. So the average PT consumer may need to leave their house a little earlier but would virtually always get where they're going on time (stress-free and in comfort), vs the current situation where you might fairly often be considerably late.