For support, I have Bruce's First Law. I formulated this on my first ever day at work, and been solid ever since. "never believe a word they say." Bug reports

For support, I have Bruce's First Law. I formulated this on my first ever day at work, and been solid ever since. "never believe a word they say." Bug reports, feature requests and so on are riddled with lies. Some overt, some covert, some by omission. These days we have remote access tools (the single greatest invention in the history of computing support.) People lie. It's what they do. Never believe a word they say. Verify before acting.