> Any time I send a device into a manufacturer for repair, standard practice for me is to completely wipe the device if I can. I assume I'm getting a refurbishe

> Any time I send a device into a manufacturer for repair, standard practice for me is to completely wipe the device if I can. I assume I'm getting a refurbished unit back since it's easier for their repair depot probably. And I hate that, really. If I send in my phone I want my phone back, not some random schmuck's phone. I shouldn't have to worry about my phone being wiped or getting another phone entirely just because the battery died. I don't know why we as consumers would balk at the idea of Apple/HP/Dell giving you a different, refurbished laptop when you send yours in for repair, but are okay with it potentially happening to your phone.