> To regain trust with enterprise customers (that's where the money is) it would take at least a decade of cleaning up their act very thoroughly. I disagree. I

> To regain trust with enterprise customers (that's where the money is) it would take at least a decade of cleaning up their act very thoroughly. I disagree. It is much easier to regain trust with enterprise customers than with end users. Enterprise costumers have contracts and lawyers on retainer. Google can draft a contract which binds them to performing a service. They can write in penalties with bite which shows to their enterprise customers that they mean it. That is assuming that they really want to. On the other hand this trick doesn't work with end users. They don't have lawyers to evaluate such an offer, and they have lot less of a chance of successfully suing google even if they would have favourable contracts.