So in your first post you state: >We don't comment publicly on individual customers. This is an important part of customer privacy and we're serious about it.

So in your first post you state: >We don't comment publicly on individual customers. This is an important part of customer privacy and we're serious about it. But then you heavily imply that the user ("Many people who say...") is a liar? Bad look. What does "human-powered support" even mean? Is this weasel speak for a chatbot or do you mean actual people replying to support claims?