4 ms·

Logitech's Support for the Revue is abysmal That would explain low customer satisfaction post-purchase but does not explain the terrible sales. People just did

by jsz0 15y ago

Logitech's Support for the Revue is abysmal That would explain low customer satisfaction post-purchase but does not explain the terrible sales. People just didn't buy the thing. I think the problem is Google TV attempts to give you a more awkward interface to things you would rather use a tablet or SmartPhone for. Who wants to browse the web on their TV? Post to Twitter from their TV? It's absurd really. No one wants to do that. People want to watch video on their TV and play games. Google TV played video but you had to pay $300, or about $200-$250 more than competing devices, and didn't play games. It cost as much as a modern gaming console. If it was $100 and had good integration with SmartPhones and tablets it would at least be a pretty good accessory for some people who didn't want a gaming console. Google didn't learn from Apple & Microsoft's mistakes.

deleted 15y ago
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mikelward 15y ago
Surely Logitech set the price, not Google?
tdfx 15y ago
Aside from the low sales (they never truly explained the benefit of it), my friend from Best Buy also noted that it had an astronomical return rate. No ordinary consumers made it past the setup phase. And, in certain Comcast markets, Google TV isn't compatible (read: cannot be used with) the default Comcast cable boxes.
slavak 15y ago
Does this really browse the web? Has WebTV taught us nothing?
ippisl 15y ago
> Who wants to browse the web on their TV? There's a lot of tv content , available on the web for free. It's good for viewers(short term) , and it also helps pressure the studios. Long term (since this platform is controlled by google) , it helps the studios and google.
MatthewPhillips 15y ago
The TV is the one place where the web can compete with (non-game) apps easily. Look at Clicker.tv. It's as good as any TV app I've ever used. That is the type of thing Google wanted the Revenue to usher in. They failed though. They naively thought ABC and NBC were going to create new sites for TV navigation and it never happened, because those channels don't want you watching web content on televisions, they want you watching (the much more profitable) television content.

by jsz0 15y ago

deleted 15y ago

[deleted]

mikelward 15y ago

Surely Logitech set the price, not Google?

tdfx 15y ago

Aside from the low sales (they never truly explained the benefit of it), my friend from Best Buy also noted that it had an astronomical return rate. No ordinary consumers made it past the setup phase. And, in certain Comcast markets, Google TV isn't compatible (read: cannot be used with) the default Comcast cable boxes.

slavak 15y ago

Does this really browse the web? Has WebTV taught us nothing?

ippisl 15y ago

> Who wants to browse the web on their TV? There's a lot of tv content , available on the web for free. It's good for viewers(short term) , and it also helps pressure the studios. Long term (since this platform is controlled by google) , it helps the studios and google.

MatthewPhillips 15y ago

The TV is the one place where the web can compete with (non-game) apps easily. Look at Clicker.tv. It's as good as any TV app I've ever used. That is the type of thing Google wanted the Revenue to usher in. They failed though. They naively thought ABC and NBC were going to create new sites for TV navigation and it never happened, because those channels don't want you watching web content on televisions, they want you watching (the much more profitable) television content.