> Sometimes they are the result of a process operating correctly but coming to a result which someone did not enjoy So much to unpack here but this is extremel

> Sometimes they are the result of a process operating correctly but coming to a result which someone did not enjoy So much to unpack here but this is extremely patronizing ("we're not wrong, you just didn't like what we did). "process operating correctly" refers to holding a merchant's money with no reason communicated, and no way for them to get in touch with the company?