> This reply is going to look monumentally bad if the customer ends up being right about how they were treated. And will you say the opposite when the opposite

> This reply is going to look monumentally bad if the customer ends up being right about how they were treated. And will you say the opposite when the opposite is true? Other comments mention facts about how the OP tried to do something outside of normal and the response is expected for "abnormal" behavior on an account. Anger against companies is one thing... but will you defend them when it turns out the company is in the right or is this only a one sided comment?