2 ms·
If you process more than say $10,000 per year, you should have multiple payment providers. It's doubtful that Stripe is worse than other payment processors, th
by mrweasel 4y ago
If you process more than say $10,000 per year, you should have multiple payment providers.
It's doubtful that Stripe is worse than other payment processors, they just process more payments than most other. Payment processors universally suck, partly because they live in fear of VISA and MasterCard. They tend to overreact or have automated systems that will falsely flag account.
Most have okay support, but resolving issues can take time, especially if the credit card companies are involved. In the meantime, you're kinda screwed.
All the stories you linked share the naive assumption that they could just integrate with Stripe and that's payments sorted.
If you rely on just a single company to handle your payment I assume that what you're doing the a side-hustle and that you have another job that pays the bills. You need multiple payment processors and an easy way to switch between them, that is the sad reality of online payment processing. You may have a preferred processor, typically the cheapest provider, but you always have a backup. That also helps you when your primary processors inevitably have an outage.
You could argue that you have the same issue with using a single cloud provider, but their incentives are a little different. Being too heavy handed could cause customers to leave a given cloud provider, costing the provider money. If Stripe isn't heavy-handed enough, they could lose their integration to VISA, costing them their entire business.
- sschueller 4y ago10k? That's a tiny amount to have to get a second payment processor. Additionally if you are dealing with physical cards you probably also need a second set of card readers?
- mrweasel 4y agoCould be $10K, could be $200K, depends on your tolerance for risk. And, yeah I was thinking online only. If you need card readers you're pretty much stuck with one provider. Where I've seen people get in trouble with their payment processors it has only been online. Terminals are rather difficult to misuse these days. If you deal with both online and card readers, keep those on separate accounts. That is two account at the payment processor (PSP) and two accounts with the acquirer company.
- toast0 4y ago$10k is pretty small for a physical business ($30/day if you're open every day), so I'd be surprised if you had more than a tablet with a headphone jack card reader. A second reader from another processor isn't that hard to manage (you might want a second tablet in case the first one has issues anyway).