> I can only assume that if they've gone radio silent there's a reason This is the fundamental mistake made when dealing with these corporations. They do not d

> I can only assume that if they've gone radio silent there's a reason This is the fundamental mistake made when dealing with these corporations. They do not deserve the benefit of the doubt, but beyond that, any customer service system that has a heavy bot presence and outright removes inconvenient (for them) points of contact should be assumed negligent and suspect by default.